Support
We’re here to help. Most questions are answered below; if not, write to us.
Contact
Email contact@babysafe.care. Tell us your iPhone model, your iOS version, and what happened. We usually answer within five business days.
A child in danger? Don’t wait for an email: call your local emergency number now.
Getting started
Which permissions does BabySafe need?
Location set to “Always” with Precise Location on, Motion & Fitness, Notifications, Background App Refresh, and, on iOS 26 or later, Alarms. You can check them all in BabySafe › Settings › Permissions.
Do I need an account?
No. Detection, the question, and the alarm work on your iPhone, without an account and without internet. An account (Sign in with Apple) only adds the family network: other caregivers are alerted if you don’t answer.
Does it drain the battery?
BabySafe doesn’t keep GPS on all the time. It wakes up when you start moving and turns GPS off once you park, so the impact on battery is small.
Detection
I parked and BabySafe didn’t ask me
Open BabySafe: the home screen shows if something needs attention. Check that Location is set to “Always”, that Low Power Mode is off, and that Background App Refresh is on for BabySafe. Connecting BabySafe to your car (below) makes detection faster and more reliable. If it keeps happening, write to us.
BabySafe asked me during a long stop, while I was still in the car
That can happen in long traffic jams or drive-throughs: after about three minutes stopped, BabySafe asks. When in doubt, it prefers to ask. Just answer, and it will keep watching when you drive again. With the car connection set up, stops while the car is still connected are ignored for longer.
How do I connect BabySafe to my car?
Go to BabySafe › Settings › Car signal and follow the guide. It creates two automations in the Shortcuts app, for when your iPhone connects to and disconnects from CarPlay or your car’s Bluetooth.
Can I change how long it waits before the alarm?
Yes, in BabySafe › Settings › Alarm if no answer after.
Family
How do I invite someone?
Sign in, open the child’s family and tap Invite someone. Send the code to the person you want to invite (it’s valid for 7 days). On their iPhone, they install BabySafe, sign in, and tap Join with a code.
What does my family see?
Your name, the children you share, who each child is with, parking alerts, and only two kinds of location: where a child was left at a safe place and where someone confirmed being with them. Your route never leaves your iPhone. See the Privacy Policy.
When is my family alerted?
If nobody answers BabySafe’s question within five minutes of parking, the other caregivers of the children in the car get an alert. One of them can tap “I’m on it” so everyone knows it’s being handled.
Deleting your account
In the app, go to Settings › Family › Delete Account and confirm with Apple. Your profile and your family data are deleted from our servers; children for whom you were the only guardian are deleted for the whole family. The children and your history stay on your iPhone, and local alerts keep working.
If you no longer have the app, install it again, sign in with Apple, and delete the account as above. If you can’t, write to contact@babysafe.care and we’ll help.